How to Interact with Customers Essay Example | Topics and Well Written Essays - 2000 words

How to Interact with Customers - Essay Example In this particular case, it has to be highlighted that the issues faced by the consumers on the purchase of the products of the company’s sales’ department needed solutions. This makes the customers and consumers of the products call up to the customer service department. It is to be highlighted and mentioned that when the customers opt to call up the customer service executives of the company, they are in drastic and urgent need of help and support. The process of customer care executives asking them about their sales transaction details are bound to heighten the frustration level of the consumers and customers since it adds up to the delay in getting the desired solution. It also needs to be taken into consideration that in some cases, it might so happen that the customers may not have the sales transaction details at their immediate disposal. This might result in the process of being avoided or getting delayed in terms of getting a recommendable solution to their pro blem. In order to tackle this issue, the company can focus on implementing technology-based upgrades in its customer services. To start in the most traditional way, it can be said that the company goes for an upgrade of their entire customer support software. The new software should be having a feature which will allow the customer service representative to simply type the consumer name and id and thereby pull up the relevant details associated with their individual transaction. However, in the scenario, the company wants to quicken the process of tackling the issue, the company can focus on analyzing the customer queries that are commonly asked by the consumers and customers. It has to be said that the company will need to utilize the tactic of ‘listen and engage’. In order to start with the process of listening to the consumers and customer needs, the company needs to analyze the most frequently asked queries of the consumers. Once, the common queries are being identi fied, the company can focus on the process of designing a special section on the website with the label of frequently asked questions or (FAQs). The company can also opt for designing a user community-based page, which can be integrated with the company’s website. While talking about positioning the page, it has to be mentioned that the page should be placed in the portion of the website which will talk about the frequently asked questions. Also, the consumers who have purchased products from the company’s sales department has to be communicated about the existence of this page through email. This will help the consumers to deal with the product related issues, by asking fellow buyers and users of the same product. By having these particular features in the website, the company will be empowering the customers to troubleshoot their own set of product-related problems on the basis of self help. The self help feature will help in a great way to eradicate the need of call ing the customer service representative at all times. This is sure to provide a great amount of boost in regards to tackling of the issues related to the frustration level of the customers, since it will not be necessary from them to provide the details of their sales transactions at the first place.  

Cri Du Chat Syndrome And Causes Biology Essay

Cri Du Chat Syndrome And Causes Biology Essay Most cases of Cri-du-chat syndrome are not the result of an inherited problem. Cri-du-chat syndrome result from a deletion in the DNA molecule that makes up a chromosome. In most cases, this chromosome break will occur in the developing egg or sperm. When this gamete is fertilized, the child will develop cri-du-chat syndrome. The parents, however, do not have the break themselves in any of their other cells. In fact, the break is usually such a rare and random event that it is very unlikely to happen again if the parent has another child. Thus affected people typically have no history of the disorder in their family. Nevertheless, it is possible for a child to inherit a broken chromosome from a parent who also had the disorder. About 10 percent of individuals with Cri-du-chat syndrome will inherit the chromosome abnormality from an unaffected parent. In these cases, the parent carries a chromosomal rearrangement called a balanced translocation, in which no genetic material is gained or lost. Balanced translocations usually do not cause any health problems; however, they can become unbalanced as they are passed to the next generation. Children who inherit an unbalanced translocation can have a chromosomal rearrangement with extra or missing genetic material. Individuals with cri-du-chat syndrome who inherit an unbalanced translocation are missing genetic material from the short arm of chromosome 5, which results in the intellectual disability and health problems characteristic of this disorder. It is estimated that most  cri-du-chat syndrome  cases are the result of de novo deletions (about 80%), some derive from a familial rearrangement (12%), and only a few show other rare cytogenetic aberrations, such as mosaicism (3%), rings (2.4%), and de novo translocations (3%). Gene(s) responsible or implicated in the disorder Cri-du-chat syndrome is quite a rare disorder. It was first identified by the geneticist Jerome Lejeune in 1963 who also discovered the genetic abnormality that causes Down syndrome. Cri-du-chat syndrome is the result of a genetic deletion on chromosome 5. It is believed that this disorder is the result of a faulty mechanism during the development of the egg or sperm. Curiously, in 80 percent of the cases, the chromosome carrying the deletion comes from the fathers sperm rather than the mothers egg. When deletions occur during the formation of an egg or sperm, it is caused by unequal recombination during meiosis. Recombination normally occurs between pairs of chromosomes during meiosis while they are lined up at the metaphase plate. If the pairs of chromosomes dont line up correctly, or if the chromosome breaks arent repaired properly, the structure of the chromosome can be altered. When unequal recombination occurs at this location on chromosome 5, it causes cri-du-chat syndrome. Generally, (80-85%) are due to sporadic de novo deletion of 5p (15.3 à ¢Ã¢â‚¬  Ã¢â‚¬â„¢ 15.2). Approximately 10-15% of cases are the result of the unequal segregation of the parental translocation in which the 5p monosomy is often accompanied by a trisomic portion of the genome. The phenotypes in these individuals may be more severe than in those with isolated monosomy of 5p because of this additional trisomic portion of the genome. In most cases they involve terminal deletions with 30-60% loss of 5p material. Fewer than 10% of patients have other rare cytogenetic aberrations (eg, interstitial deletions, mosaicisms, rings and de novo translocations).   A minority of cases result from one parent carrying a rearrangement of chromosome 5 called a translocation and passing this on to the baby. The occurrence of mosaicism is also a very rare finding, with frequency estimated at about 3% of patients. Chromosomal mosaicism involves a cell line with a 5p deletion and a cell line with a no rmal karyotype or a 5p deletion with  rearranged cell lines Genotype-phenotype studies in  cri-du-chat syndrome  led to the identification of two separate chromosomal regions, hemizygosity that is associated with specific phenotypes. A deletion of 5p15.3 results in the manifestation of a catlike cry, whereas a deletion of 5p15.2 results in the presentation of the other major clinical features of the syndrome. Moreover, a region for speech delay in 5p15.3 has been identified. Population genetics Cri-du-chat is one of the most common syndromes caused by a chromosomal deletion. It affects between 1 in 20,000 and 1 in 50,000 babies The name of this syndrome is French for cry of the cat, referring to the distinctive cry of children with this disorder. The cry is caused by abnormal larynx development, one of the many symptoms associated with this disorder. It usually becomes less noticeable as the baby gets older, making it difficult for doctors to diagnose cri-du-chat after age two. Cri-du-chat is caused by a deletion (the length of which may vary) on the short arm of chromosome 5. Multiple genes are missing as a result of this deletion, and each may contribute to the symptoms of the disorder. One of the deleted genes known to be involved is TERT (telomerase reverse transcriptase). This gene is important during cell division because it helps to keep the tips of chromosomes (telomeres) intact. This disorder does not seem to be influenced by race or age of the mother. However, a significant female predominance is observed in affected newborns, with a male-to-female ratio of 0.72:1. Clinical features Babies with cri-du-chat usually are small at birth, and may have respiratory problems. Often, the larynx doesnt develop correctly, which causes the signature cat-like cry. The characteristic cry is perceptually and acoustically similar to the mewing of kittens. This unusual cry is due to both structural abnormalities of the larynx laryngeal hypoplasia and to CNS dysfunction. The appearance of the laryngeal may be normal or may exhibit a range of anatomical abnormalities such as floppy epiglottis, small larynx, and asymmetric vocal cords. However, the cause of this characteristic cry cannot entirely be ascribed to the larynx. It seems that a problem in the brain development most likely at the cranial base play a role in the development of the signature cry of the syndrome. This cat like cry is not a permanent feature, indeed, it usually disappears over time. Furthermore, distinctive external features are generally present too. Patients may have microcephaly, an unusually round face, widely set eyes, a small chin, folds of skin over the eyes, and a small bridge of the nose. There are also several problems that occur inside the body too. A small number of children are born with heart defects, muscular or skeletal problems, hearing or sight problems, and/or poor muscle tone. As they grow, people with cri-du-chat usually have difficulty walking and talking correctly. They may have behavior problems (such as hyperactivity or aggression), and severe mental retardation. If no major organ defects or other critical medical conditions exist, life expectancy is normal. Indeed, with contemporary interventions, the chance of survival to adulthood is possible. Currently, the mortality rate of cri-du-chat syndrome is 6-8% in the overall population. Pneumonia, congenital heart defects, and respiratory distress syndrome are the most common causes of deat h. Pathogenesis (if known) There is no known risk factors that can contribute to the development of this disorder. Doctors most often identify cri-du-chat by the infants cat-like cry. Other signs are microcephaly, poor muscle tone, and mental retardation. However, it is possible to test for cri-du-chat (and other chromosomal abnormalitites) while the baby is still in the womb. There are two ways of doing so. Doctors can either test a tiny sample of tissue from outside the sac where the baby develops (chorionic villus sampling (CVS)), or test a sample of the amniotic fluid (amniocentesis). Optional: Other important section(s) for your disorder Although there is no real treatment for cri-du-chat syndrome, children with the disorder can go through therapy to improve their language skills, motor skills, and to help them develop as normally as possible.

Pablo Neruda Essay -- Poet Poetry

"The ‘Fickle’ One"? On his birthday in July of 1954, Pablo Neruda confessed to the University of Chile that "it is worthwhile to have struggled and sung, it is worthwhile to have lived because I have loved" (Neruda 331). In nearly all of his works, Neruda attests to the simplicity, valor, and importance of love, whether for country, "common things," or another human being. Throughout South America, he was known as "un poeta del pueblo," a poet of the people, and his talent for composing such passionate verses propelled him to Nobel Laureate status. In a collection published in 1972, he exemplifies his mastery of language by entwining his own passionate love life with an admiration for nature, producing realistic, yet mystical expressions of devotion. In "The Fickle One," the author creates a paradox confirming that the persona’s sincere affection transcends the physical attraction and lust by which he initially appears imprisoned. Furthermore, Neruda presents an opposition by dividing the poem in to parallel halves, demanding that even the receptive reader peruse the poem more than once to discern the genuine meaning of the experience that the text conveys. Neruda, with much attention to detail and manipulation of language, demonstrates the persona’s inability to control his human, sexual nature, causing the reader to disapprove of him. By stating, "My eyes went away from me," he conjures a persona with eyes that are disconnected from the rest of his body, as though they are a separate entity, acting against the will of the brain, bones, and heart. Seemingly, he desires all the females that pass by him. He gazes longingly at each woman while absorbing all their physical details, corroborating the notion that the only qualitie... ...eruda accentuates the persona’s eternal faithfulness to the third female. The persona, though he may be fickle in his thoughts and cravings, is steadfast in this fidelity. In fact, the persona’s unflinching integrity lends irony to the title of the poem. His flaws are those of the common man, yet he proves the maturity of his affection by honestly admitting his shortcomings. His true love is the paramount interest in his life, and it is through the characterization of the persona in "The Fickle One" that Neruda demonstrates that the struggle that is love makes life worthwhile. Works Cited Neruda, Pablo. "The Fickle One." Discovering Literature: Stories, Poems, and Plays. 2nd edition. Eds. Hans P. Guth and Gabriele L. Rico. Upper Saddle River: Blair Press, 1997. 735-6. Neruda, Pablo. Passions and Impressions. New York: Farrar, Strauss, and Giroux, 1984.

Romanticism in Why Do I Love You, Sir?

Romanticism in â€Å"Why do I love You, Sir? † Many know of Emily Dickinson reclusive behavior, but very few know about her brief engagement to George Could, a student at Amherst College. Unfortunately, her wealthy father broke their engagement off because he was Just a poor student. It is believed that this disappointment triggered her initial withdrawal from society and the start of her life as a writer. She lived without marrying and devoted a significant amount of time to writing poetry and letters during a time now known as theAmerican Romanticism movement. This movement affected Emily writing and is evident in much of her poetry. Emily Dickinson displays many of the characteristics of the American Romantic period in her poem â€Å"Why do I Love You, sir? † First, an obvious connection to American Romanticism in this poem is Emily unconventional punctuation, short lines, and capitalization. Formerly, poems were structured strictly to fit into heroic couplets. In di verging from the ordinary, Emily used romanticism to destroy the authoritarian structure and give way for allowing he poet and reader to feel the way that each individual felt.With no guidelines, one is allowed to be free and let things flow into their ideal shape of religion. For example, the very first stanza, envoy do I love' You, Sir? † is oddly punctuated. The narrator is seemingly repeating a question that has been questioned of her which is suggested by the quotation marks around â€Å"why do I love. † This leads way that the narrator is quoting someone. Secondly, Emily use of nature to explain her simple answer â€Å"Because—† is also characteristic of the American Romantic poets.Romantics love nature because of its sensibility and connection to basic emotions. Nature's design is straightforward. Built to survive and reproduce are its only goals. There are there Just because. Emily first simplistic response is â€Å"The Wind does not require the G rass/ To Answer— Wherefore when He passes/ She cannot keep Her place†. Emily likens herself to blades of grass that are quivered by the wind. Just as when Sir passes she is shaken with Joy Just by his presence. Additionally, the wind does not solicit the grass to tell why it was affected.However, the wind did so inquire the answer would be because. Just as simple as can be Just like nature intended. Later on in the poem, Emily brings up lightening another major player in Mother Nature to further emphasize her argument. Lightening also doe not question why it's impulsive flash of brightness causes an eye to close, â€Å"Because He knows it cannot speak—â€Å". Still if it could express its feeling it will answer because. Thirdly, individualism is key to romantic poets. Her feelings are evident for however this Sir is and she is free in expressing her emotions.Whether Sir is God or secret crush, the reader's own interpretation is vital in this decision. The capit alization of he is significant in the fact that she is most likely referring to God. It is almost impossible to explain why someone has an affinity for a certain someone. Only nature can explain most simply and it answer is â€Å"Because—â€Å". Either way you cannot explain factually why you believe in God or why you had a love at first sight moment. Ultimately nature decides it all. It is as simple as â€Å"The Sunrises—Sire completely Me—/Because He's Sunrise—and I see?/Therefore—Then—/l loveIn conclusion, red is to a rose as Emily Dickinson is to Romantic poet. Emily encompasses all that is Romantic. She was original by revoking the structure of everyday poems of times before, using nature to explore feelings, and use nature as ways to exemplify the things we do. She also made the individual important and the main character to her poems. Overall, this poem is a great example of the legacy Emily Dickinson left to American literature. W orks Cited Dickinson, Emily. â€Å"Why Do I Love You, Sir? â€Å". Poem Hunter. Poem Hunter. N. D. Tuesday. 9 July 2013

Stefan’s Diaries: Origins Chapter 23

That night, though, the embrace did end, and I fell into a black, dreamless sleep. But my mind and body jerked into sudden wakefulness when I heard a sharp clanging sound that seemed to reverberate through my limbs. â€Å"Murderers!† â€Å"Killers!† â€Å"Demons!† The words floated through the open window, chant-like. I crept to the window and creaked open the shutter. Outside, across the pond, there were flashes of fire, and I even heard the sound of rifles firing. Dark bodies moved en masse, like a swarm of locusts descending upon a cotton field. â€Å"Vampires! Killers!† I began to make out more and more words from the angry roar of the crowd. There had to be at least fifty men in attendance. Fifty drunken, angry, murderous men. I grabbed Katherine's shoulder and began shaking her hard. â€Å"Wake up!† I whispered urgently. She sat up with a start. The whites of her eyes looked huge, and there were shadows beneath her eye sockets. â€Å"What is it? Is everything okay?† Her fingers fluttered to her necklace. â€Å"No, it's not okay,† I whispered. â€Å"The brigade is out. They're searching for vampires. They're on the main road right now.† I pointed out the window. The yelling and shouts were getting closer. The fire blazed in the night, flames reaching toward the night sky like red daggers. Fear shot through me. This wasn't supposed to be happening–not yet. Katherine slipped out of bed, tucking the white quilt around her body, and closed the shutters with a bang. â€Å"Y father,† she said, her voice hard. our I shook my head. It couldn't be. â€Å"The siege is set for next week, and Father is not the type to deviate from an established plan.† â€Å"Stefan!† Katherine said sharply. â€Å"Y ou promised you would do something. Y have to ou stop this. These men don't know what they're fighting, and they don't know how dangerous this is. If they keep doing this, people will get hurt.† â€Å"Dangerous?† I asked, rubbing my temple. I suddenly had a pounding headache. The shouting grew quieter now; it seemed the mob was pressing forward–or perhaps dispersing. I wondered if this was more a protest spurred by liquid courage than an actual siege. â€Å"Not from me, but from whoever has launched these attacks.† Katherine's eyes met mine. â€Å"If the townspeople know what's safe for them, what's best for them, they'd stop the hunt. They'd allow us to resolve things. They'd allow us to find the source of the attacks.† I sat on the edge of the bed and rested my elbows against my knees, staring down at the worn wooden floorboards in dismay, as if I could find some sort of answer, some sort of way to stop what already seemed to be happening. Katherine took my face in her hands. â€Å"I am entirely at your mercy. I need you to protect me. Please, Stefan.† â€Å"I know, Katherine!† I said half-hysterically. â€Å"But what if it's too late? They have the brigade, they have their suspicions, they even have an invention designed to find vampires.† â€Å"What?† Katherine reared back. â€Å"An invention? Y didn't tell me that,† she said, her voice taking ou on a note of accusation. A hard lump settled in my chest as I explained Jonathan's device. How had I failed to mention it to Katherine? Would she ever forgive me? â€Å"Jonathan Gilbert.† Katherine's face twisted in contempt. â€Å"So that fool thinks he can just hunt us down? Like animals?† I recoiled. I'd never heard Katherine use that harsh tone. â€Å"I'm sorry,† Katherine said in a more composed voice, as if she'd sensed the flicker of fear in my heart. â€Å"I'm sorry. It's just †¦ you simply can't imagine what it's like to be hunted.† â€Å"The voices seem to be quieting.† I peeked through the shutters. The mob was indeed beginning to disperse, the flames becoming shaky dots in the inky black night. The danger was seemingly gone. For now at least. But by next week, they'd have Jonathan's invention. They'd have a list of vampires. And they'd find every single last one of them. â€Å"Thank goodness.† Katherine sank down onto the bed, pale as I'd ever seen her. A lone tear fell from her eye and trickled down her alabaster skin. I reached to wipe it away with my index finger, then gently touched my tongue to my skin, an echo of what I'd done at the Founders Ball. I sucked my finger, finding that her tears tasted salty. Human. I pulled her to me, wrapping her in a tight embrace. I'm not sure how long we sat there, together. But as the faint light of the morning came through the windows, I stood up. â€Å"I will stop it, Katherine. I will protect you to the death. I swear it.†